Excellent Companies Take Extra Care Of Their Customers

OlufisayoNovember 1, 20180764 views

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When businesses are researching suppliers that cater to their industry, they should be considering a lot more than good quality products. They should be looking for a company that goes above and beyond the calls of customer service so that they will be happy to come back a second time around.

Almost every single company will have policies that guarantee good customer service, such as answering specific product inquiries or apologizing for problems even if no one is technically at fault. Clients should look for more than the expected responsiveness and politeness of representatives, they should be searching for an exceptional customer experience — the difference between the two situations is that customer service is reactive, waiting for the client to provoke an answer.

On the other hand, a company that provides a strong customer experience is proactive, making sure that they feel special and attended to without having to ask. A worthwhile business will take steps to impress their clientele before they make their first order. If a business is looking for chemical solutions to improve their product formulas, they should look to the supplier CCC Chemicals which prioritizes their clients and offers a comprehensive customer experience.

The company CCC Chemicals has great customer services and customer experiences by having an incredible portfolio full of vital ingredients and enhancing materials, dedicated representatives and services to make the process more convenient. One of these additional services is a multi-purpose bagging operation that can cater to a wide selection of sizes, including 1200 kg bulk bags. Another is the transportation of large product orders using fleets of dry vans or liquid bulk tankers. Since chemical products can often be hazardous and sensitive during delivery, all the available drivers are trained in the transportation of dangerous goods. This way, substantial orders can be safely brought to the correct facilities in a timely manner without any uneasiness.

The company also offers their clients custom chemical blending services to create considerable quantities of their desired formulas. They can complete these blends in their ISO 9001 certified facilities full of enormous blend tanks equipped with high-speed mixers, along with onsite labs to test products and practice quality control.

Once the solutions have been mixed, they will be ready for immediate shipment in bulk or packaged and ready for delivery. As one of the most experienced chemical blending companies in business, they will have their clients sign Non-Disclosure Agreements to guarantee that all proprietary information is protected and remains strictly confidential. This will safeguard your formula from being released and potentially copied by industry competitors. It proves that the company is willing to make legal commitments that benefit their client’s interests the most.

A truly excellent company will provide services that make the purchasing process simple and convenient, whether that is delivering product orders or protecting special formulations. They understand that a long list of materials will be impressive, but a superior customer experience will leave clients feeling appreciated and ready to return.

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