The Future of Outsourcing: Robotic Process Automation

OlufisayoMay 21, 20182931 views

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In recent years technology has advanced exponentially “opening doors” for humans previously thought they could never be open. Pushing the limits beyond with the advent of computers, only with a single mouse click massive storage of calculations and data are becoming instantly available. Before “the era” of computers humans used to do all the hard work and operate the different systems but now the ever-evolving technology will allow taking humans too out of this equation.

It is indeed possible and it is exactly where Robotic Process Automation (RPA) comes into play, to do for you, all of the basic and repetitive office tasks.

This can be found in particularly practical and can have a massive impact on the future of Business Process Outsourcing (BPO). RPA has led organizations to re-think their business strategies in order to optimize their time, money and resources. It is not a robot but better said, implementing a software solution composed of codes and commands creating rules that complete processes and indeed are much more efficient than humans achieving near error-free output.

So, how is this going to change the future of outsourcing, will outsourcing be a thing of the past?

Imposing a software solution (RPA) is actually cheaper and it can do the same kind of work that a human does (outsourcing). An RPA system with the proper configuration can collect data/information, sort it and extract particular needed information etc. automatically. No need to waste precious time of workers for such tedious tasks. This can be applied to multiple domains like insurance, banking, finance, healthcare and so on, practically everywhere in need of automatic processing of documents. Automation within the “borders” of RPA, is one solution that is going to be a game-changer in the industry and it comes with numerous benefits: accuracy, cost-savings and mass production. Any routine job that can be defined by a process with the suitably written algorithm, can run the process automatically round-the-clock.

The most of the outsourcing majority of the companies all of their non-core activities are handled by people in foreign countries as a way to lower their labor costs directly sending company money to the foreign country economy while risking the quality of service. However, RPA can change all of this, taking the foreign worker out of the equation. This way all of the employees will stay in the country where they do business in but at the same time the stress of hiring staff from other countries will be gone. In long terms investing in technology and RPA system represents directly investing in the satisfaction of the customers.

First thing where RPA comes in handy are the things that are routine, easily replicating them, and in such way presenting “a thread “to different job positions. Eventually, all of these people in the outsourcing sector should consider re-skilling into people who could design and run this robotic powered systems. One category of workers could be replaced with another.

Robotic Process Automation directly enables letting go technology to handle all of the dull and boring tasks while hiring locals on staff to handle all of the complex tasks. This way, organizations will decrease the costs while in the meantime increasing the quality of their service leading toward developing of the business and creating a more loyal group of repeat customers for the following years to come.

2 comments

Oliver Harris May 30, 2018 - 2:37 PM

RPA can change the way in which companies outsource. Companies often outsource to foreign countries as a way to get tasks completed when they cannot afford to hire workers locally. This sends company money to other countries to pay the outsourced workers, removing income from the local economy while risking that customers might not receive the best quality of service. Automation software takes the outsourced worker out of the equation, filling in for the jobs that were previously handled by a foreign worker.

David Adams January 29, 2021 - 3:20 AM

Though RPA and outsourcing share many similarities, there are some aspects that they do not impart: a lack of security, a loss of internal knowledge capital of a business’ processes, and slow response times. Sometimes, offshore outsourcing can also result in productivity losses due to time zone differences. Thus, more organizations are switching robotic process automation especially in conjunction with artificial intelligence and machine learning. Thank you for sharing this interesting article.

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